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Privacy policy


Franky Amsterdam respects the privacy rights of its online visitors / customers and recognizes the importance of protecting the information collected about them. Franky Amsterdam has a “Privacy and Cookie Policy” which we use as a guideline for the way in which we collect, save and use the information that our visitors give us.

The following information is provided by Franky Amsterdam to reassure our visitors and to enable our visitors to be fully informed about these guidelines. By visiting you accept the guidelines and practices described in this Privacy and Cookie policy and our General Terms and Conditions.

Franky Amsterdam may use personal information to process your orders, to process payments, to manage your account, and to offer its visitors a personal shopping experience.


Franky Amsterdam collects personal information in different ways when you place an order or when you register for services offered by Franky Amsterdam. By registering you accept Franky’s collection of your personal information. In order to process your order, to be able to check for fraud and to be able to complete your order, we must, for each order placed, collect and save the following information; your name, e-mail, home, shipping and billing address and telephone number.

The personal information that you provide can be shared with fraud investigation services and agencies that check creditworthiness. If we are legally required to do so, we will also provide this information to any relevant legal authority. Shipping information such as your address, email address and telephone number can be shared with courier services. This information is shared to provide you with the best service and will not be passed on by our couriers to third parties for any other purpose.

Credit card and bank details will never be shared with third parties and will only be used to process your order. Credit card details are encrypted and are not visible to Franky Amsterdam employees.

In addition, we collect information about website traffic, wish lists and other commercial information that we use to map consumer patterns that we use for internal surveys, marketing purposes and to adjust our website meet the demands of our consumers even better.

Protection of your personal information

Franky Amsterdam does as much as possible to guarantee the safety, integrity and privacy of information you provide to us. When you place an order or access your account information, we use Secure Socket Layer (SSL) encryption to protect this information from improper use. In addition, we do as much as possible to ensure that the parties with whom we collaborate and with whom we share your data use the same standards.


We apply a cancellation policy when it comes to communication via email. When you register via you have the option to unsubscribe from our email file. The purpose of registration is to collect information to enable you to receive up-to-date information and product offers from us.

By subscribing to our newsletter you give permission to receive communication from us via email. However, every time we contact you via email after this, you will be offered the option to unsubscribe from this service by clicking on the unsubscribe button at the bottom of the email. In addition, you unsubscribe by sending an email to

Subscribers to our newsletter receive email notifications for new products, special offers, events and discounts. We never sell your information to third parties for marketing purposes.


The information shown below is provided to you so that you are fully aware of what cookies are and which cookies we use at Franky Amsterdam. This allows you to make an informed decision about the continued acceptance of these cookies.

What are cookies?

A cookie, also known as, web cookie, browser cookie, or HTTP cookie, is a piece of information that is sent from a website and stored on a user’s hard drive while surfing on a website that controls the user’s movements on this website. When the user surfs to the relevant page again, the stored data in a cookie can be requested by this website to inform them of the previous activity of this user.

Use of cookies by Franky Amsterdam

Franky Amsterdam uses cookies that we may request when you visit our website again in the future. By surfing on our website you give us permission that we place a cookie on your hard drive and request it when you visit again in the future. Among other things, we use cookies to track how often a visitor visits our website, what the content of his shopping cart is and what his previous purchases were to offer content that is relevant to the interests of this visitor.

The use of cookies is a standard in our industry and most web browsers are set to automatically accept cookies. However, if you wish, you can change this to prevent cookies from being automatically accepted. If you specifically do not want to accept cookies from our website, you can do so on a cookie-by-cookie basis, if your browser allows this. If you choose to limit cookies or not to receive cookies, you can continue to use most of the functions of our website, such as viewing and ordering products, but you must be aware that not everything will function like this intended. If you want to delete cookies that are already stored on your device, consult the help section of your browser.

Questions & Complaints

If you want more information about our Privacy and Cookie policy, send an e-mail to

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