Refund policy
Franky Amsterdam Global Return Policy
At Franky Amsterdam, the customer’s satisfaction with each purchase is valued. In the event that a purchase is not fully satisfactory, the customer can take advantage of the following return policy, which has been designed to comply with international consumer regulations.
How to Return Your Order
If the customer is not satisfied with a purchase, products may be returned within the applicable return window as described below. The return process is initiated by submitting a return request, after which the customer is provided with clear instructions for sending the items back. Click on this link to submit your return.
Right of Return and Reflection Period
Standard Return Window: For most regions, the customer may cancel and return products within 14 days from the date of receipt.
Regional Variations:
- United States: Returns can be accepted within 30 days from receipt.
- Canada: The return window varies between 15 and 30 days, depending on the province.
- Other Regions: Some areas (for example, certain countries in Asia, South America, Africa, or the Middle East) might have tailored return windows ranging from 14 to 30 days. The customer should check the specific information provided at the time of purchase.
- Initiating a Return: The customer must notify Franky Amsterdam of the intent to cancel the purchase within the applicable period by submitting a return request (using the designated online form or contacting Customer Service at info@frankyamsterdam.com). Proof of timely initiation (e.g., a receipt or tracking number) may be required.
Exclusions from the Right of Return
Some items are excluded from return due to hygiene or safety considerations:
- Makeup, Face Jewels, and Tattoos: These products cannot be returned if the package has been opened or if the seal is broken.
Additional exclusions may apply to customized items or products specifically marked as non-returnable, with details provided at the time of purchase.
Product Handling During the Reflection Period
- Inspection: The customer is permitted to handle and inspect the product and packaging as needed to evaluate its quality or suitability.
- Usage Limitations: Products should not be used beyond necessary inspection. Excessive use, damage, or any modification (for example, trying on earrings) may invalidate the return rights.
Condition for Return: Returned items must be in their original condition and include all accessories, tags, and packaging provided.
Return Costs and Responsibilities
- Return Shipping Cost: The customer is responsible for the cost of return shipping unless the product is identified as faulty or was sent in error (for example, if an incorrect product was delivered).
- Risk of Loss: The customer bears the risk for the product during return shipping. It is advised to use a trackable shipping service and retain proof of shipment.
- Additional Charges: For international returns, any customs duties, taxes, or additional fees incurred are also the responsibility of the customer.
Refunds
- Refund Processing Time: Once the returned item is received and inspected, the refund will be processed within 30 days.
- Method of Refund: Refunds will be issued via the same payment method as used during the original purchase.
- Full Refund Conditions: A full refund is applicable if the product is returned in its original and unused condition.
- Depreciation of Value: If the product has been used or handled beyond what is necessary to inspect its quality, the value of the product may be depreciated. In such instances, the refund amount may be reduced to account for any diminished value.
Exercising the Right of Withdrawal
- Notification Requirement: The customer must indicate the intention to cancel the purchase within the specified return window.
- Process: To exercise the right of withdrawal, the customer must submit a return request (using the online form or by contacting Customer Service at info@frankyamsterdam.com).
- Proof of Timely Return: The customer should keep a record (such as a tracking number or receipt) as evidence that the return was initiated within the required period.
Regional Specifics and Additional Notes
- European Union: Customers in the EU are entitled to a 14‑day right of withdrawal, with return shipping costs borne by the customer unless the product is faulty.
- United States: A 30‑day return period is in effect. Generally, the customer is responsible for return shipping unless the product is defective.
- Canada: The return window ranges from 15 to 30 days based on regional legislation. Return shipping costs remain the customer’s responsibility unless the product is faulty.
- Australia: Under Australian Consumer Law, returns for faulty or misdescribed goods are accepted. The customer covers return shipping unless the product is confirmed as faulty.
- United Kingdom: Customers in the UK have a 14‑day right to cancel and return purchases, with return shipping costs typically being the customer’s responsibility unless the product is defective.
- Other Regions (Asia, South America, Africa, Middle East): Specific instructions and return windows are provided at the time of purchase. In many cases, return shipping costs, plus any additional duties or taxes, are the customer’s responsibility.
Local Return Warehouses: In some regions, Franky Amsterdam may have established regional return centers to streamline the process. Details will be provided where applicable.
Agreement and Support
By shopping with Franky Amsterdam, the customer confirms acceptance of these return terms and conditions. For any questions or concerns regarding a return, additional details, or further assistance, the customer is encouraged to contact Customer Service at info@frankyamsterdam.com or consult the General Terms and Conditions provided on the Website.
